Return Policy

At The Suude Store, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return items. Please review our return policy below:

1. Returns Eligibility:
- You may return eligible items within 14 days from the date of delivery.
- To be eligible for a return, items must be in their original condition and packaging, with all associated accessories and documents included.

2. Non-Returnable Items:
- Custom-made products or items damaged by the customer are not eligible for return.

3. Return Process:
- To initiate a return, please fill out our Return Form provided on our website.
- Clearly state your name, order reference, returned item(s) with their reference number and size, reason for return, email address, and phone number.
- Once we receive your return request, our team will guide you through the return process and provide you with further instructions.

4. Refund Process:
- Upon receiving and inspecting the returned item(s), we will notify you of the status of your refund.
- If your return is approved, we will process the refund to the original method of payment within a certain number of days, depending on your payment provider's policies.

5. Shipping Costs:
- Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective item.

6. Contact Us:
- If you have any questions or concerns regarding our return policy or the return process, please feel free to contact our customer service team. We are here to assist you.
info@thesuudestore.com

By making a purchase on The Suude Store website, you agree to abide by our return policy as outlined above.

Thank you for choosing The Suude Store for your interior needs. We appreciate your trust in us and look forward to serving you again in the future.